Terms of service
Last Updated: July 18, 2026
Welcome to PlushCharm.store. These Terms of Service govern your access to and use of our website, online store, products, services, features, content, and communications. Throughout these Terms, the words “we,” “us,” and “our” refer to PlushCharm.store, and the words “you,” “your,” and “customer” refer to any visitor, purchaser, account holder, or other person using our website or services.
PlushCharm.store offers plush keychains, bag charms, decorative accessories, memory lockets, pet memorial keepsakes, gift items, and related products through an online storefront operated using Shopify’s e-commerce platform. By visiting our website, browsing our products, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service and any related policies referenced herein.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access the website or purchase our products.
1. About PlushCharm.store
PlushCharm.store is an online retail business offering decorative, giftable, and keepsake accessories designed to bring warmth, personality, and sentimental value to everyday life.
Our business contact information is:
Business Name: PlushCharm.store
Address: 810 Queen St E, Toronto, ON M4M 1H6, Canada
Email: support@PlushCharm.store
Phone: (416) 631-7700
Our website is hosted through Shopify, which provides the e-commerce infrastructure that allows us to display and sell products online. Certain checkout, payment, security, and account functions may therefore be provided or supported by Shopify and its service providers.
2. Acceptance of These Terms
By using our website, you confirm that:
You have read and understood these Terms of Service
You agree to comply with these Terms
You are legally capable of entering into a binding agreement
You are at least the age of majority in your province, state, country, or jurisdiction of residence
You have permission to use the payment method submitted at checkout
If you use our website on behalf of a company, organization, or another person, you represent that you have authority to bind that entity or person to these Terms.
We reserve the right to refuse service to anyone where permitted by law, including in cases involving suspected fraud, unlawful conduct, abuse, payment risk, policy violations, or threats to the security of our website or customers.
3. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our products, business operations, website features, legal obligations, payment services, shipping arrangements, or Shopify platform functions.
Any updated version will be published on this page with a revised “Last Updated” date. Changes will generally apply from the date they are posted unless otherwise stated.
Your continued use of PlushCharm.store after updated Terms are published means that you accept the revised Terms. However, the version in effect when you place an order will generally govern that transaction, unless a later change is legally required or provides more favourable terms to you.
You should review these Terms periodically.
4. Online Store Eligibility
You may use our website only for lawful purposes.
You must not use PlushCharm.store:
To violate any applicable law or regulation
To infringe intellectual property rights
To submit false or misleading information
To distribute viruses, malware, harmful code, or automated attacks
To collect customer data without authorization
To interfere with website security or performance
To impersonate another person or organization
To submit fraudulent orders or payment information
To engage in abusive, threatening, or harassing conduct
To resell our products unlawfully or misrepresent yourself as an authorized representative
We may suspend or terminate access to our website if we reasonably believe that these Terms have been violated.
5. Product Information
We make reasonable efforts to present accurate product names, descriptions, photographs, measurements, materials, colours, availability, and pricing.
However, product images are displayed through electronic screens, and we cannot guarantee that the colour, brightness, texture, scale, or appearance shown on your device will exactly match the physical item.
Products may also have minor variations resulting from:
Lighting and photography
Screen calibration
Production batches
Handmade-style finishing
Natural materials
Plush texture and fur distribution
Manual measurements
Small design updates
Such minor variations do not necessarily indicate a defect.
Customers should read the full product description before purchasing. If a specific material, size, colour, feature, ethical consideration, or intended use is important to your decision, please contact us before placing the order.
6. Natural Materials and Fur Products
Some products may contain natural materials, synthetic fur, plush fabric, metal, resin, glass, alloy, stainless steel, or other decorative components.
When a product contains natural fur or another animal-derived material, this information will be stated in the relevant product description based on the information reasonably available to us.
Natural materials may vary in:
Colour
Density
Pattern
Shape
Softness
Texture
Length
Overall appearance
These characteristics may be inherent to the material and are not always defects.
Customers with allergies, ethical concerns, religious restrictions, material preferences, or animal-welfare concerns should carefully review the product description and request clarification before purchase.
7. Memorial and Keepsake Products
Certain products sold through PlushCharm.store are designed to hold photographs, pet fur, hair, dried flowers, small fabric pieces, or other sentimental materials.
Before placing any irreplaceable item inside a product, you should inspect the product carefully and confirm that it is suitable for your intended use.
Unless expressly stated, our keepsake products are not guaranteed to be:
Waterproof
Fireproof
Airtight
Permanently sealed
Suitable for ashes
Suitable for biological substances
Suitable for valuable gemstones
Suitable for hazardous or prohibited materials
You are responsible for deciding whether a product is appropriate for the material you intend to store.
PlushCharm.store is not responsible for loss, fading, deterioration, discolouration, leakage, breakage, or damage to customer-supplied keepsake materials unless directly caused by a proven product defect or where liability cannot legally be excluded.
You must not place dangerous, illegal, contaminated, radioactive, explosive, restricted, or hazardous materials inside any product.
8. Product Availability
All products are subject to availability.
We may:
Limit quantities
Discontinue products
Change product designs
Remove listings
Restrict sales by location
Decline unusually large orders
Cancel orders affected by inventory errors
We do not guarantee that a product will remain available after it is added to your cart. Items are generally reserved only after the order has been successfully submitted and payment has been authorized.
If a product becomes unavailable after you place an order, we may offer a replacement, issue a refund, or cancel the affected portion of the order.
9. Pricing and Currency
Product prices are displayed in the currency selected or shown on our website.
Prices may change at any time without notice. However, price changes will not normally affect orders that have already been accepted.
The total amount shown at checkout may include:
Product price
Applicable taxes
Discounts
Currency conversion
Shipping charges, if any
Duties or import charges, where collected
We make reasonable efforts to ensure that prices are accurate. If a product is listed at an obviously incorrect price due to a technical, typographical, system, or data-entry error, we may cancel the order and refund the amount paid.
Promotional pricing may be limited by time, quantity, customer, region, or product eligibility.
10. Taxes, Duties, and Import Charges
Customers are responsible for any taxes, customs duties, brokerage charges, import fees, or governmental assessments that are not collected during checkout.
International orders may be inspected or delayed by customs authorities. PlushCharm.store does not control customs processing or local import requirements.
You are responsible for ensuring that the products you order may lawfully be imported into your destination country.
If a parcel is refused because of unpaid customs fees or import restrictions, any refund may be adjusted to reflect costs incurred, where permitted by law.
11. Orders and Contract Formation
Submitting an order does not automatically mean that we have accepted it.
After checkout, you may receive an automated confirmation showing that we received your order request. This confirmation does not necessarily constitute final acceptance.
An order is generally accepted when:
Payment is successfully authorized
The product is confirmed as available
The order passes any fraud or verification review
Fulfillment begins or shipment is confirmed
We may refuse or cancel an order before shipment for reasons including:
Payment failure
Suspected fraud
Incorrect pricing
Inventory shortages
Invalid delivery details
Policy violations
Restricted destinations
Excessive quantities
Technical errors
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
12. Customer Information
You agree to provide current, complete, and accurate information during checkout and account registration.
This includes:
Your full name
Billing address
Shipping address
Email address
Telephone number
Payment information
Any customization details
You are responsible for verifying all order details before submitting payment.
PlushCharm.store is not responsible for delays, failed deliveries, or additional costs caused by inaccurate information provided by the customer.
Please contact us promptly if you notice an error. We will try to help, but we cannot guarantee that an order can be changed once processing has begun.
13. Payment
Payment must be completed using an accepted payment method displayed at checkout.
Payment processing may be handled by Shopify Payments, credit card networks, digital wallets, banks, or other third-party payment providers.
By submitting payment information, you represent that:
You are authorized to use the payment method
The information is accurate
The payment will not violate any law
Sufficient funds or credit are available
We do not directly control every stage of third-party payment processing. Payment providers may decline, delay, reverse, or review transactions according to their own rules.
Orders may be paused while payment verification is completed.
14. Fraud Prevention and Verification
We may use fraud prevention tools and request additional verification when an order appears unusual or high risk.
Verification may include confirming:
Billing information
Shipping information
Customer identity
Payment authorization
Order purpose
Telephone or email ownership
We may delay or cancel an order when verification cannot be completed.
You agree not to submit an order using stolen, unauthorized, misleading, or fraudulent information.
15. Shipping and Delivery
Shipping is governed by our separate Shipping Policy.
PlushCharm.store offers free worldwide shipping on eligible orders, with an estimated standard delivery timeframe of approximately 7 to 10 business days, unless a different estimate is shown at checkout or on the product page.
Delivery estimates are not guarantees. Shipping may be affected by:
Customs processing
Carrier delays
Weather conditions
Public holidays
Remote destinations
Incorrect addresses
Local disruptions
High-volume periods
Security inspections
Events beyond our reasonable control
Risk of loss may transfer according to applicable law, carrier terms, and the circumstances of delivery.
Customers must monitor tracking information and promptly report delivery concerns.
16. Returns, Refunds, and Exchanges
Returns, refunds, replacements, and exchanges are governed by our separate Return & Refund Policy.
Eligible return requests must generally be submitted within 30 calendar days of delivery.
Products must usually be unused, unaltered, and returned in their original condition.
Customized, filled, sealed, engraved, or customer-modified keepsake products may not qualify for ordinary change-of-mind returns, although remedies may still apply to defective or incorrect products.
The Return & Refund Policy forms part of these Terms.
17. Order Cancellations
You may request cancellation by contacting support@PlushCharm.store as soon as possible.
Cancellation is not guaranteed once:
Processing begins
A shipping label is created
The parcel is packed
The order is handed to a carrier
Customization begins
The product is sourced specifically for the customer
If cancellation is no longer possible, you may need to wait for delivery and then request a return under our Return & Refund Policy.
18. Promotions and Discount Codes
Discount codes and promotions may be subject to separate conditions.
Unless otherwise stated:
Only one discount code may be used per order
Discounts cannot be applied retroactively
Discounts cannot be exchanged for cash
Codes may expire without notice
Promotions may exclude certain products
Minimum purchase requirements may apply
Discounts may be limited by location or customer
We may cancel or correct promotions affected by technical errors, abuse, duplication, or unauthorized distribution.
19. Gift Cards and Store Credit
Gift cards and store credits, if offered, are subject to the conditions stated at purchase.
Unless required by law:
Gift cards are not redeemable for cash
Lost or stolen codes may not be replaced
Store credit may expire only where legally permitted
Credit cannot be transferred after redemption
Gift card purchases may be final sale
Suspicious gift card activity may be reviewed or restricted.
20. Reviews, Feedback, and Submissions
You may submit product reviews, photographs, comments, ideas, suggestions, testimonials, or other content.
By submitting content, you confirm that:
You own or control the necessary rights
The content is truthful
The content does not infringe third-party rights
The content is not unlawful, defamatory, threatening, hateful, obscene, deceptive, or fraudulent
The content does not contain malware or harmful code
Unless prohibited by law, you grant PlushCharm.store a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, edit, translate, and distribute submitted content for business, marketing, website, and promotional purposes.
We may remove or refuse content that violates these Terms.
We are not required to compensate you for unsolicited ideas or feedback.
21. Intellectual Property
All website content, including text, graphics, product presentation, logos, layouts, photographs, icons, design elements, branding, and original written material, belongs to PlushCharm.store or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, sell, modify, scrape, republish, or commercially exploit our content without written permission.
You may access and use the website for personal, non-commercial shopping purposes.
Third-party trademarks, product names, and images remain the property of their respective owners.
22. Third-Party Services and Links
Our website may contain links to third-party websites, payment services, social media platforms, shipping providers, review services, or external tools.
We are not responsible for the content, privacy practices, security, accuracy, availability, or conduct of third-party services.
Your use of third-party services is governed by their own terms and policies.
A link does not necessarily mean that PlushCharm.store endorses or controls the third party.
23. Optional Tools
We may provide access to optional tools offered by third parties, such as currency converters, shipment trackers, review platforms, chat tools, or payment services.
These tools may be provided “as is” and “as available.”
We do not guarantee that every optional tool will be uninterrupted, accurate, secure, or suitable for every customer.
Your use of optional tools is voluntary and at your own risk, subject to applicable law.
24. Prohibited Conduct
You must not:
Use our site for illegal activity
Commit fraud
Circumvent security systems
Use bots to overload or scrape the website
Copy customer information
Submit malicious code
Interfere with checkout
Manipulate reviews
Abuse promotional offers
Make false claims
Harass staff or customers
Resell counterfeit versions of our products
Misrepresent affiliation with PlushCharm.store
We may suspend access, refuse service, cancel orders, preserve evidence, or report unlawful activity where appropriate.
25. Disclaimer of Warranties
We aim to provide a reliable, safe, and pleasant shopping experience.
However, to the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that:
The website will always be uninterrupted
Every error will be corrected immediately
Every product will meet subjective preferences
Every delivery estimate will be exact
Third-party services will always function correctly
Nothing in this section excludes warranties or consumer guarantees that cannot legally be excluded.
26. Limitation of Liability
To the maximum extent permitted by law, PlushCharm.store and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or products.
This may include loss of profits, business interruption, loss of data, loss of opportunity, or emotional distress, except where such liability cannot lawfully be excluded.
Where liability may be limited, our total liability relating to a product or order will not exceed the amount paid for that product or order.
Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or other liability that cannot legally be limited.
27. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless PlushCharm.store from claims, losses, damages, liabilities, and reasonable legal costs arising from:
Your unlawful use of the website
Your violation of these Terms
Your infringement of third-party rights
Your fraudulent or unauthorized activity
Your misuse of a product
Your submission of unlawful content
This obligation does not apply where the claim was caused by our own unlawful conduct.
28. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy law.
We may collect and use information necessary to:
Process orders
Provide customer support
Prevent fraud
Deliver products
Manage returns
Communicate with customers
Improve website performance
Comply with legal requirements
Shopify and other service providers may process information on our behalf.
29. Electronic Communications
By contacting us, creating an account, or placing an order, you consent to receive transactional electronic communications relating to:
Order confirmations
Payment updates
Shipping notifications
Delivery notices
Support requests
Returns and refunds
Security alerts
Policy updates
Marketing communications will be sent only where permitted, and you may unsubscribe using the method provided.
You are responsible for keeping your email address current.
30. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including:
Natural disasters
Severe weather
War or civil unrest
Government restrictions
Pandemics
Labour disputes
Carrier disruptions
Customs delays
Power outages
Cyber incidents
Supply chain interruptions
Transportation failures
Our obligations may be suspended for the duration of the event. We will make reasonable efforts to reduce the impact and resume service.
31. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
Nothing in this section deprives a consumer of mandatory protections available under the laws of their place of residence.
Where legally permitted, disputes relating to these Terms or purchases from PlushCharm.store may be brought before the courts located in Ontario, Canada.
32. Informal Dispute Resolution
Before commencing formal legal proceedings, we encourage customers to contact us so we can attempt to resolve the issue fairly.
Please send a detailed written notice to support@PlushCharm.store containing:
Your name
Order number
Description of the dispute
Relevant documents
Requested resolution
We will make a reasonable effort to review and respond.
This informal process does not restrict any legal right to seek assistance from a consumer protection authority, payment provider, court, tribunal, or regulator.
33. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in full force and effect.
34. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.
A waiver is valid only if made in writing by an authorized representative of PlushCharm.store.
35. Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent.
We may assign our rights and obligations as part of a merger, reorganization, sale, transfer of business assets, or change in service providers, subject to applicable law.
36. Entire Agreement
These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, Contact Information, Legal Notice, and any product-specific terms, form the entire agreement between you and PlushCharm.store regarding your use of the website and purchase of products.
If there is a conflict between these Terms and a mandatory legal requirement, the mandatory law will prevail.
37. Contact Information
Questions about these Terms of Service may be sent to:
PlushCharm.store
Address: 810 Queen St E, Toronto, ON M4M 1H6, Canada
Email: support@PlushCharm.store
Phone: (416) 631-7700
We aim to respond in a professional, respectful, and helpful manner.
These Terms are intended as a general Shopify-ready template and should be reviewed by a qualified Canadian legal professional before publication, particularly when selling natural-fur products, customized keepsakes, memorial products, or goods internationally.