Contact Us
Last Updated: July 18, 2026
We’d Love To Hear From You
Welcome to PlushCharm.store.
At PlushCharm.store, we believe that every meaningful shopping experience begins with a simple conversation. Whether you have a question about one of our adorable plush charms, need help with an order, want assistance choosing the perfect gift, or simply want to share your experience with us, our team is always happy to help.
As a Kawaii Lifestyle Boutique, we are dedicated to creating a warm, friendly, and enjoyable experience for every customer. Our products are designed to bring comfort, personality, and happiness into everyday moments, and we want our customer service to reflect the same feeling.
Your questions, feedback, and stories are always welcome. We truly appreciate every customer who chooses PlushCharm.store and allows us to be part of their special moments.
Customer Support Information
If you need assistance, please contact us through the information below:
Store Name:
PlushCharm.store
Business Address:
810 Queen St E
Toronto, ON M4M 1H6
Canada
Email:
support@PlushCharm.store
Phone:
(416) 631-7700
Our customer support team is available to assist you with product questions, order concerns, shipping information, returns, refunds, and general inquiries.
How Can We Help?
Our team is here to support you with:
Product Information
Choosing the perfect charm or keepsake can sometimes be difficult. If you have questions before purchasing, we are happy to provide available information about:
Product designs
Materials
Sizes
Colors and variations
Care instructions
Gift recommendations
Product availability
Whether you are looking for a cute accessory for yourself or a meaningful gift for someone special, our team can help you find a product that matches your needs.
Order Assistance
Need help with an existing order?
Our team can assist with:
Order status updates
Order confirmation questions
Product information
Shipping updates
Delivery concerns
Missing items
Incorrect items
Damaged products
When contacting us about an order, please include:
Your order number
Full name used during checkout
Email address associated with your purchase
A description of your question or concern
Photos or videos if your request involves a damaged or incorrect item
Providing complete information allows us to review your request faster and provide a better solution.
Shipping Support
We understand how exciting it is to receive a new purchase, especially when it is a gift or a meaningful keepsake.
If you have questions about shipping, please contact us regarding:
Tracking information
Delivery estimates
Delayed shipments
Package updates
Shipping address concerns
International delivery questions
PlushCharm.store offers free worldwide shipping on eligible orders, with estimated delivery generally within 7–10 business days after dispatch.
Please keep in mind that international shipments may occasionally experience delays caused by:
Customs processing
Carrier delays
Weather conditions
Public holidays
Local delivery networks
Events outside our control
Our team will always do our best to assist and provide helpful information regarding your shipment.
Returns and Refund Assistance
We want every customer to feel happy and confident with their purchase.
If you need help with:
Return requests
Refund questions
Exchange requests
Replacement items
Damaged products
Incorrect products
Please contact our support team before sending any items back.
Our team will guide you through the appropriate process and provide the necessary instructions.
For complete details about eligibility, timelines, and procedures, please review our Return & Refund Policy.
Questions About Keepsake Products
Some PlushCharm.store products are designed to hold special memories and personal meanings.
If you have questions about keepsake-style products, including:
Memory charms
Pet memorial accessories
Personalized-style items
Photo or remembrance products
Please contact us before ordering if you need additional information.
We understand that these products can represent important emotional moments, and we want to help you choose something that feels right for your needs.
Gift Assistance
Not sure what to choose?
Our products are often selected as gifts for:
Birthdays
Anniversaries
Friendship moments
Pet lovers
Special celebrations
Holiday surprises
Personal collections
If you are searching for a thoughtful gift but are unsure which product would be best, our team will be happy to help you explore suitable options.
A small charm can carry a big meaning, and we love helping customers find something memorable.
Feedback and Suggestions
Your feedback means a lot to us.
At PlushCharm.store, we are always looking for ways to improve our products, website experience, and customer service.
We welcome your thoughts about:
Your shopping experience
Product ideas
Website improvements
Packaging experience
Customer support
Future collections
Every message helps us understand what our customers love and how we can continue creating a better experience.
Business Inquiries
For professional inquiries, partnerships, or other business-related questions, please contact us using the information below.
PlushCharm.store
810 Queen St E
Toronto, ON M4M 1H6
Canada
Email:
support@PlushCharm.store
Phone:
(416) 631-7700
Please provide details about your inquiry so our team can direct your message to the appropriate area.
Response Time
We aim to respond to all customer inquiries as quickly as possible.
Our typical response time is:
Within 1–2 business days
During busy periods, holidays, product launches, or seasonal shopping events, responses may take slightly longer.
We appreciate your patience and want you to know that every message is carefully reviewed by our team.
Our Customer Care Promise
At PlushCharm.store, customer care is more than answering questions — it is about creating a positive and trustworthy relationship with everyone who visits our store.
We are committed to providing:
Friendly communication
Helpful guidance
Clear information
Respectful service
Thoughtful solutions
A comfortable shopping experience
Whether you are purchasing a tiny plush charm, a sentimental keepsake, or a special gift for someone you love, we want every interaction with PlushCharm.store to feel warm and memorable.
Stay Connected With PlushCharm.store
We are grateful for every customer who becomes part of our community.
Your support allows us to continue discovering and sharing charming accessories that bring happiness into everyday life.
If you have any questions, concerns, or simply want to say hello, we would love to hear from you.
Contact PlushCharm.store
PlushCharm.store
810 Queen St E
Toronto, ON M4M 1H6
Canada
Email: support@PlushCharm.store
Phone: (416) 631-7700
Thank you for choosing PlushCharm.store.
We look forward to helping you discover little charms that create big smiles.