Contact information
Last Updated: July 18, 2026
Welcome to PlushCharm.store. We are always happy to hear from our customers, answer questions, provide assistance, and help make your shopping experience as smooth and enjoyable as possible.
At PlushCharm.store, we specialize in charming plush accessories, adorable keychains, keepsake items, memory-inspired gifts, and cute lifestyle accessories designed to bring comfort, personality, and meaningful moments into everyday life.
Whether you need help choosing a product, have a question about your order, require assistance with shipping, want to request a return, or simply want to share feedback about your experience, our customer support team is here to help.
We believe every small charm can carry a special meaning, and every customer interaction should feel as warm and thoughtful as the products we create.
1. Business Information
Business Name:
PlushCharm.store
Business Address:
810 Queen St E
Toronto, ON M4M 1H6
Canada
Customer Support Email:
support@PlushCharm.store
Customer Support Phone:
(416) 631-7700
Our customer support team handles questions related to:
Product information
Order assistance
Shipping updates
Returns and refunds
Exchange requests
Damaged or incorrect products
Payment concerns
Website support
General feedback and inquiries
2. Customer Support Commitment
At PlushCharm.store, customer satisfaction is one of our highest priorities.
We understand that many of our products are purchased as gifts, personal keepsakes, or meaningful accessories. Because of this, we aim to provide more than just products — we want to provide a positive shopping experience from the moment you visit our website until your order arrives.
Our team is committed to:
Providing friendly and helpful assistance
Responding clearly and professionally
Helping customers find suitable solutions
Keeping customers informed about their orders
Supporting customers throughout the purchase journey
We appreciate every customer who chooses PlushCharm.store and value the trust placed in our brand.
3. How to Contact Us
If you have any questions or need assistance, you can contact us through the following methods:
Email Support
Email:
support@PlushCharm.store
Email is the recommended method for most inquiries because it allows us to quickly review order details, product information, photos, tracking information, and previous communication.
When contacting us by email, please include:
Your full name
Order number
Email address used during checkout
Product name
A detailed description of your question or concern
Photos or videos when relevant
Including complete information helps our team respond faster and provide the most accurate solution.
Phone Support
Phone:
(416) 631-7700
Our phone support team is available to assist with general questions and customer service inquiries.
For order-related requests, we recommend having your order number available so we can locate your purchase efficiently.
Please understand that some requests, such as refunds, replacements, shipping investigations, and payment verification, may require additional review and may be handled through email to ensure accurate documentation.
4. Order Support
If you need help with an existing order, please contact us and provide your order details.
Common order-related requests include:
Checking order status
Updating information before shipment
Understanding tracking updates
Reporting damaged products
Requesting returns
Requesting refunds
Reporting missing items
Receiving assistance with product questions
Before contacting us, you may also check:
Your order confirmation email
Your shipping confirmation email
Your tracking information
Your account order history, if available
Please note that orders may begin processing shortly after purchase. If you need to make changes to an order, contact us as soon as possible. While we will do our best to assist, changes cannot always be guaranteed after fulfillment has started.
5. Product Questions
We are happy to help you choose the right product.
Because PlushCharm.store offers products that are often selected for their appearance, texture, sentimental value, and gifting purpose, we understand that customers may have questions before purchasing.
You may contact us about:
Product size
Materials
Colours and variations
How products are used
Gift recommendations
Care instructions
Availability
Customization possibilities, if offered
Our team will provide available information to help you make a confident purchase decision.
Please note that some products may have small variations due to manufacturing processes, natural materials, lighting differences, or screen settings.
6. Returns and Refund Assistance
If you need help with a return or refund request, please contact our support team before sending any product back.
Our team can assist with:
Return eligibility
Return instructions
Refund status
Replacement requests
Damaged product claims
Incorrect item reports
For complete details about eligibility requirements, timeframes, and procedures, please review our Return & Refund Policy.
Customers should not send products to any address without receiving return instructions from PlushCharm.store.
7. Shipping Assistance
If you have questions about delivery, tracking, or shipping status, our team can help review your order information.
Please contact us if:
Your tracking information has not updated
Your package appears delayed
Your order has not arrived within the estimated timeframe
Your parcel shows delivery problems
You received a damaged package
You need help understanding shipping updates
PlushCharm.store offers free worldwide shipping on eligible orders, with estimated delivery generally taking approximately 7–10 business days after dispatch.
Please remember that international shipping may occasionally experience delays due to customs processing, carrier conditions, weather, holidays, or circumstances outside our control.
8. Feedback and Suggestions
We truly appreciate feedback from our customers.
Your opinions help us improve:
Product selection
Website experience
Customer service
Packaging
Shopping convenience
Future collections
Whether you want to share a positive experience, suggest improvements, or provide ideas for products you would love to see, we welcome your message.
Every review, comment, and suggestion helps PlushCharm.store continue growing as a customer-focused boutique.
9. Business Correspondence
For official business communication, partnerships, supplier inquiries, or other professional matters, please contact:
PlushCharm.store
810 Queen St E
Toronto, ON M4M 1H6
Canada
Email:
Phone:
(416) 631-7700
Please provide relevant details in your message so our team can direct your inquiry to the appropriate department.
10. Response Time
Our goal is to respond to customer inquiries as quickly as possible.
Most customer support requests are answered within:
1–2 business days
During periods of high demand, holidays, promotions, or unusually large customer volumes, response times may be slightly longer.
We appreciate your patience and assure you that every message is reviewed carefully.
11. Privacy and Customer Information
When contacting PlushCharm.store, customers may provide personal information such as:
Name
Email address
Phone number
Order information
Shipping details
Photos related to product issues
We use this information only for legitimate customer service purposes, including:
Responding to inquiries
Processing requests
Resolving order issues
Providing support
Improving customer experience
We take reasonable steps to protect customer information and handle personal data responsibly.
For additional information about how we collect, use, and protect information, please review our Privacy Policy.
12. Our Commitment to a Positive Experience
At PlushCharm.store, we believe every customer deserves a thoughtful and enjoyable shopping experience.
From adorable plush charms to meaningful keepsake accessories, our products are designed to create moments of happiness, comfort, and connection.
Our customer service philosophy is based on:
Kind communication
Fair solutions
Transparent information
Respect for every customer
Continuous improvement
Whether you are purchasing a small everyday accessory, a special gift, or a sentimental keepsake, we are grateful to be part of your story.
Contact Us
For any questions, concerns, or assistance, please reach out:
PlushCharm.store
810 Queen St E
Toronto, ON M4M 1H6
Canada
Email: support@PlushCharm.store
Phone: (416) 631-7700
We look forward to helping you and making your PlushCharm.store experience warm, simple, and memorable.