Shipping policy
Last Updated: July 18, 2026
At PlushCharm.store, we want every order to arrive safely, smoothly, and with the same care that goes into selecting our plush charms, keepsake accessories, keychains, bag pendants, memory lockets, and giftable products. This Shipping Policy explains how we process, prepare, dispatch, track, and deliver orders placed through our Shopify store.
By placing an order with PlushCharm.store, you agree to the terms outlined below. Please review this policy carefully before completing your purchase.
1. Free Worldwide Shipping
PlushCharm.store offers free standard shipping worldwide on eligible orders placed through our website.
There is no minimum purchase requirement unless otherwise stated during a special promotion or on a specific product page. Standard shipping charges will normally appear as free at checkout for eligible destinations.
Free worldwide shipping does not necessarily include:
Express or expedited delivery
Premium courier services
Customs duties
Import taxes
Brokerage charges
Remote-area surcharges imposed by local authorities or carriers
Special handling services
Any additional fees that may apply will be shown at checkout whenever we are able to calculate them in advance.
2. Estimated Delivery Time
Our estimated standard delivery time is approximately:
7 to 10 business days after dispatch
Business days generally exclude Saturdays, Sundays, public holidays, and carrier closure dates.
The estimated delivery period begins after an order has been processed and handed to the shipping carrier. It does not begin immediately when the order is placed.
Delivery estimates are provided in good faith, but they are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, local postal network, customs procedures, product availability, weather conditions, and other circumstances beyond our reasonable control.
3. Order Processing Time
Most orders are processed within approximately 1 to 3 business days after payment has been successfully authorized.
Processing may include:
Payment verification
Fraud screening
Inventory confirmation
Product inspection
Order preparation
Protective packaging
Label creation
Carrier handover
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Customized, personalized, memorial, engraved, or specially prepared items may require additional processing time. When a product has a longer preparation period, this will normally be stated on the product page or communicated after purchase.
During seasonal promotions, holidays, major sales events, or periods of unusually high order volume, processing may take longer than usual.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, we will normally send a shipping confirmation email to the address provided during checkout.
The confirmation may include:
The carrier’s name
A tracking number
A tracking link
The shipment date
The products included in the parcel
Tracking information may take between 24 and 72 hours to become active after the shipping label is created. This delay does not necessarily mean the parcel has not been shipped.
Some international postal services provide limited tracking updates while the parcel is moving between countries. Additional scans may appear only after the shipment reaches the destination country.
Customers are responsible for providing a valid and accessible email address and checking spam or promotional folders for order notifications.
5. Multiple Packages
An order may be shipped in more than one parcel when:
Products are stored at different fulfillment locations
Items have different preparation times
A product becomes available earlier than another
Package size or carrier restrictions require separate shipments
Different shipping partners are used
When an order is divided into multiple packages, each parcel may have a separate tracking number and may arrive on different days.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
6. Shipping Destinations
We ship to many residential and commercial addresses worldwide, subject to carrier availability and applicable restrictions.
We may be unable to deliver to certain:
Remote regions
Military addresses
Restricted territories
Freight-forwarding locations
Hotels or temporary accommodation
Post office boxes
Sanctioned or embargoed locations
Areas without reliable carrier service
If we cannot ship to the address provided, we will contact you to request an alternative address or cancel and refund the affected order.
Customers are responsible for confirming that the products ordered can legally be imported into their country or region.
7. Accurate Shipping Information
Please carefully review your shipping information before completing checkout.
You are responsible for providing:
The recipient’s full name
A complete street address
Apartment, unit, or suite number
City and province or state
Postal or ZIP code
Country
Valid telephone number
Valid email address
PlushCharm.store is not responsible for delivery delays, returned parcels, or losses caused by incomplete, incorrect, or outdated information supplied by the customer.
If you notice an address error, contact us immediately at support@PlushCharm.store. We will try to correct the information, but changes cannot be guaranteed once fulfillment or shipment has begun.
8. Address Changes After Ordering
Shipping addresses cannot always be changed after an order has entered processing.
We may be unable to update an address after:
A shipping label has been created
The parcel has been packed
The order has been transferred to a fulfillment partner
The carrier has accepted the parcel
If an address change is no longer possible, the customer may need to contact the carrier directly or wait for the parcel to be returned to the sender.
Additional reshipping costs may apply when a delivery fails because the customer entered an incorrect address.
9. Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections, import taxes, value-added tax, duties, brokerage charges, or other government fees.
Unless these amounts are clearly collected during checkout, they are the responsibility of the recipient.
PlushCharm.store does not control:
Customs assessments
Import regulations
Local tax rates
Inspection procedures
Customs clearance times
Carrier brokerage charges
A customs delay does not automatically qualify an order as lost.
Customers should contact their local customs authority for information about possible fees or restrictions before ordering.
If a parcel is refused because the customer does not wish to pay customs charges, any refund may be reduced by return transportation costs, customs fees, or other expenses incurred, where legally permitted.
10. Delivery Delays
Although most orders arrive within the estimated timeframe, delays may occur due to:
Customs processing
Severe weather
Natural disasters
Public holidays
Carrier congestion
Labour strikes
Transportation disruptions
Security inspections
Political or civil events
Incomplete addresses
Remote delivery locations
Unexpected supply-chain interruptions
Pandemics or public-health restrictions
PlushCharm.store will make reasonable efforts to assist customers with delayed shipments, but we cannot guarantee carrier performance or compensate for every delay outside our control.
A delayed parcel should not be treated as lost until the carrier’s reasonable investigation period has passed.
11. Delivered but Not Received
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
Check around the delivery entrance
Look in mailrooms, parcel lockers, or reception areas
Ask household members or coworkers
Check with neighbours
Contact the local carrier
Confirm that the shipping address was correct
Some carriers mark parcels as delivered shortly before physical delivery is completed. We recommend allowing up to 48 hours after the initial delivery scan.
If the parcel is still missing, contact us promptly with your order number. We will review the tracking information and assist with a carrier inquiry where appropriate.
PlushCharm.store is not automatically responsible for parcels stolen after confirmed delivery or packages delivered to an address entered incorrectly by the customer. However, we will review each case fairly.
12. Lost Packages
A package may be considered lost when:
The carrier confirms that it cannot be located
Tracking has not updated for an unusually long period
The estimated delivery period has passed and a carrier investigation supports a loss claim
If an order is confirmed lost in transit, we may offer:
A replacement shipment
A full refund
Store credit, with the customer’s agreement
Another reasonable resolution
Customers may be asked to confirm their address, complete a non-receipt statement, or cooperate with the carrier’s investigation.
13. Damaged Packages
Please inspect your parcel when it arrives.
If the package or product is damaged, contact us as soon as possible and provide:
Your order number
Photographs of the outer package
Photographs of the shipping label
Photographs or video of the damaged product
A description of the issue
Do not discard the product or packaging until the claim has been reviewed.
Confirmed damaged or defective items will be handled according to our Return & Refund Policy.
14. Returned-to-Sender Parcels
A parcel may be returned to the sender because of:
An incorrect address
Missing apartment or unit details
Repeated failed delivery attempts
The recipient’s refusal
Unpaid customs charges
Failure to collect the parcel
Local import restrictions
When a parcel is returned, we will contact the customer to discuss reshipment or refund options.
If the return was caused by an error from PlushCharm.store or the carrier, we will provide an appropriate solution without charging the customer additional standard shipping fees.
If the return was caused by incorrect customer information, refusal, or failure to collect the parcel, reshipping costs may apply.
15. Order Cancellations
Please contact us immediately if you wish to cancel an order.
We cannot guarantee cancellation after processing has started. Once the order has been dispatched, it must normally be handled under our Return & Refund Policy after delivery.
Customized or personalized products may not be cancellable once production or preparation has begun.
16. Risk of Loss
Responsibility for a shipment will be determined according to applicable consumer law, carrier terms, and the circumstances of the delivery.
Customers should not instruct carriers to leave high-value or sentimental parcels in unsafe locations.
When a customer authorizes unattended delivery, redirects a parcel, uses a freight-forwarding service, or changes delivery instructions directly with the carrier, additional risks may transfer to the customer where permitted by law.
17. Freight Forwarders and Reshipping Services
Customers may use freight-forwarding or reshipping services at their own discretion.
Our responsibility generally ends when the parcel is successfully delivered to the address supplied at checkout. PlushCharm.store is not responsible for loss, delay, damage, repackaging, customs issues, or delivery errors that occur after a freight forwarder receives the parcel.
18. Contact Us
For questions about shipping, tracking, delivery delays, missing parcels, or address corrections, contact:
PlushCharm.store
Address: 810 Queen St E, Toronto, ON M4M 1H6, Canada
Email: support@PlushCharm.store
Phone: (416) 631-7700
Please include your full name and order number so our team can assist you efficiently.
19. Policy Updates
We may update this Shipping Policy to reflect changes in carrier services, fulfillment methods, international shipping requirements, Shopify features, business operations, or applicable law.
The version published on our website at the time of purchase will generally apply to that order unless a later update is required by law or offers more favourable terms.
This policy is a general Shopify-ready template and should be reviewed by a qualified legal professional before publication, especially when shipping internationally or selling products containing natural materials.